Shorter queues and smoother patient flow for every visit
Move patients through reception, triage, consultation, lab, and pharmacy without the chaos and the waiting-room bottlenecks.
Long waits frustrate patients and overwhelm staff. CareLogic tracks each patient’s journey through your care stages in real time, so everyone knows who is waiting, where, and for what. Configurable flow means you can turn stages on or off to match how your clinic actually runs — including assigning a doctor straight at reception when triage is not needed.
Real-time queues
See who is waiting at every stage — reception, triage, doctor, lab, pharmacy, billing — as it happens.
Configurable care flow
Turn care stages on or off per clinic. No triage step? Assign the doctor right at reception.
Queue displays & QR
Show live queue status on a screen and let patients check in or follow their place via QR.
Smooth handoffs
Hand patients between staff and stages cleanly, so no one is forgotten in a waiting room.
Live notifications
Staff get real-time alerts as patients move, keeping the whole clinic in sync.
Waiting-time insight
Measure where patients wait longest so you can fix the real bottlenecks, not the guessed ones.
What it means for your clinic
- Shorter, more predictable waiting times
- Less confusion about who is waiting for what
- Flow that matches how your clinic actually works
- Data to fix the real bottlenecks
Frequently asked questions
Can we customise the care stages?
Yes. Care flow is configurable per clinic — you can enable or disable stages such as triage. When triage is off, patients are assigned a doctor directly at reception.
Can patients see the queue?
Yes. You can display live queue status on a screen and use QR codes so patients can check in and follow their place in line.
Does this need special hardware?
No special hardware is required. Queue displays run in any browser, and QR codes work with patients’ own phones.
How does this help staff?
Staff get real-time visibility and notifications as patients move between stages, so handoffs are clean and no one is left waiting unnoticed.